Our return policy is SUPER SIMPLE! If you need to return or exchange an item please contact us by clicking the blue button below or email our customer service manager Nick@KidSole.com with your name and order number. Nick will email you a pre-paid return shipping label so that your return ships free of charge. As soon as you drop your return off at your local post office, we will process your return the same day. There is no waiting period for us to receive your return before we issue you a full refund. Your pre-paid return tracking information is sufficient proof of return! We also offer free exchanges. If you need to replace your child’s insoles for another model or new size just let us know and our customer service manager will send them to you right away.
We do all of this to make things super easy for you. Our main goal is to make you and your child happy. KidSole has very strict safety standards. We cannot and will not resell any insole that is returned to us. Every insole we sell is 100% brand new. No matter how much your child uses the insoles, your 30-Day-Guarantee will be honored. We stock a wide variety of insole types to solve a wide variety of foot problems. If you have any questions about which insole to choose, please do not hesitate to contact us with your questions today!
Why Choose Us
AWARD WINNING SERVICE
We are passionate about giving your child the best possible start in life. We are here to bring you the highest quality products, all thoughtfully designed to help you nurture your child’s foot development. Please feel confident messaging us with any questions or concerns. We have an unconditional money back guarantee on all our products. We are here to help you!
As soon as you drop the return off, let us know and we will process your return same day. There is no need for you to wait for us to receive the return before we issue your refund. We also offer free exchanges if all you need is a new size. If you need to replace the insoles for another model or new size just let Nick know and he will send them to you right away.
SAFE & SECURE E-COMMERCE
Kidsole is now the best selling children’s insole brand in America! Enjoy an HTTPS secure website experience with encrypted checkout & Amazon Pay options. Every single day we help children all around the country feel more comfortable in their shoes! With FREE shipping on orders over $25, your little guy or girl could be standing better than ever in as little as 2-days!